Shipping and delivery

1. Where we deliver

We ship to residential, business and club addresses across Australia. We are an online only store, so there is no pickup, no click and collect, and no counter to visit. Shields and other bulky pieces cannot be sent to a PO box, so please give us a street address for those.

2. How made to order works

Once your mockups are approved, your order goes into production with our workshop and is then freighted to Australia and delivered to you. End to end, plan on 2 to 4 weeks from sign-off to your door for most orders. Large club runs, unusual pieces and peak periods can take longer; if your order will, we tell you before you commit, not after.

These timeframes are estimates based on how production and freight usually run, not guarantees. If your club is working to an event date, tell us when you order and we will be straight with you about whether it is achievable.

3. Tracking

We email you when production starts and again with tracking details as soon as your order is dispatched, and you can also see the status of any order in your account. If the tracking has not moved for several days, email us and we will chase it for you.

4. Customs and import charges

Our gear is manufactured overseas. Any customs, duty or import GST on your order is built into our pricing and handled by us. If a carrier ever asks you to pay a charge to receive your order, do not pay it; contact us first and we will sort it out.

5. Shipping cost

Every price on this site and every club quote includes delivery to your door, anywhere in Australia. Checkout adds nothing for shipping, there is no minimum spend to earn it, and all prices are in Australian dollars including GST.

6. Your delivery address

Please check your address carefully at checkout, including the unit or building number. Once an order is in production and booked for freight we usually cannot change it, so email us straight away if you spot a mistake and we will try to catch it in time. If a parcel is returned to sender because the address was incorrect or nobody was available to receive it, we can resend it once you cover the reshipping cost, or refund the items less the original shipping.

Whether a parcel can be left without a signature is up to the carrier and the instructions you give them through their tracking page.

7. Delays, damage, and parcels that do not arrive

Production queues, freight backlogs and weather occasionally slow things down. If we know your order is delayed, we will tell you. If a parcel arrives damaged, or the tracking says delivered and it is nowhere to be found, email us with your order number and any photos you have. We will work it out with the carrier and put it right under our returns and refunds policy and the Australian Consumer Law.

8. Risk and ownership

Risk in the goods passes to you when they are delivered to the address you gave us. Ownership passes once we have received payment in full, as set out in our terms and conditions.

9. Contact us

For anything to do with shipping or a delivery in progress, email hello@australianbuhurt.com.au with your order number and we will help.

Australian Buhurt Supply (ABN pending registration), Queensland, Australia.